Both Caulfield's and Hesse's arguments point to the same conclusion I came to (though Hesse didn't mean to) after suffering through an engaging but ultimately elitist presentation by Keen.

The solution to wider dissemination of information is to teach people to discriminate between sources, and why some are reliable and some are not. In other words, the problem isn't with the easier access; it's with what people know how to do with it.